Shipping/ Disclaimer/ Refund-Return Information
PinasGift delivers nationwide in the Philippines. Operates 7 (seven) days a week.
We currently deliver only in the Philippines for nationwide deliveries we deliver through FedEx/DHL and LBC & our own delivery team..
We are unable to process orders for delivery to P.O. Boxes or APOs. Give us details shipping address of the recipient along phone number to avoid delay.
Metro Manila: 7 days delivery. Flat delivery charge for Metro Manila delivery USD 5.95
Same day delivery possible within Metro Manila if you place order before 12:00 Noon (Philippine time). Order received after 12:00 Noon, will be delivered next day unless delivery date is specified. Same day or next day delivery is not possible during peak season like Valentines, Father's day, Mother's day, Christmas, New year etc. If no delivery date is specified, delivery will be in regular schedule by our dispatch department. Appliances, Furniture, some decorated cakes, and some other items require additional delivery charge & delivery time.
Provinces: Delivery everyday except sundays. Flat delivery charge for provinces USD 9.95
We deliver Monday however some items are not eligible
for Monday deliveries due to courier cost on Monday delivery. Additional
fees may apply in some items.
Hospital Deliveries: Please make sure the recipient is still in the hospital before scheduling the delivery.
Easter Holiday Advisory:
In observance of the forthcoming holiday - Holy Week, government officially declared a legal non working holiday on March 28 & 29, 2013 in the Philippines.
In view thereof, our courier is close and there will be changes of delivery schedules from the usual. Please refer below for cut-off time & delivery schedules:
METRO MANILA DELIVERY AREAS:
March 28 & 29, 2013 - processing & delivery units are off. No deliveries or customer service available on these dates.
Resumption of normal processing and delivery operation will be on March 30, 2013 (Saturday).
PROVINCIAL DELIVERY AREAS:
March 26 - last day of receiving orders for March 27 delivery. Our official cut-off is until 1 PM (Philippine Standard Time) on stated date. Orders received beyond the said cut-off will be delivered on April 1 or 2, 2013. Cut-off for Mindanao delivery areas including provinces in Southern Visayas or Luzon with no direct flights shall be set on March 25 - due to 2 days shipping time.
March 28, 29, 30 & 31- no shipment forwarding and delivery to any provinces.
April 1 or 2, 2013 onwards - resume of shipment & delivery service for provinces.
Note: Special Same day delivery (except on dates March 28 and 29) to provinces is possible, however at special rate and may cost higher due to season. Availability of this service may vary from province to province. Please contact us beforehand to request so we can check.
Management appreciates everyone�s continuous dedication and value to their customers, thus we are making sure we prioritize your orders and handle them at the very best way we can.
For everyone�s information and guidance. So that we know that this notice has reached your table, we appreciate your acknowledgement. Thank you.
Customer satisfaction is our goal. We
always do our best to make our all items same as picture shown
on this website. All items featured on this Web site represent the
types of gifts PinasGift.COM offers and may vary depending upon availability.
Substitutions may be necessary to ensure your arrangement or specialty
gift is delivered in a timely manner. The utmost care and attention
is given to your order to ensure that it is as similar as possible
to the requested item. Gifts may be substituted with another specialty
gift of equal or greater value and of similar theme and category if
your requested gift is not available. Flowers may substitute with
another color if requested color is not available. Basket, vase, bears,
chocolate packets may vary and subject to substitute with size, color,
shape, brand etc when original (shown our website) is not available
in our stock. Take note we deliver almost all the places within
Philippines but If the delivery address is far from our courier office
(For provincial delivery) or
not covered for delivery, recipient needs to pick up the item from our
advised courier office. Recipient or buyer will be notified the
advisory. Shipping charge still require whether its pick up or
delivery since we ship item to your nearer courier office. Exact time
of delivery may not possible since none of the couriers commit
it. But delivery possible within the day as you specified. Further,
you may request for morning or afternoon, evening delivery time. Pinasgift.com is not liable for any delayed delivery or
non-delivery any items with or without any reason. In no event shall
Pinasgift.com be liable for any direct, indirect, special, punitive,
incidental, exemplary or consequential damages, or any damages
whatsoever. If customer not satisfied with item for any reason,
item may be replaced if recipient can send back the item as delivered
within 3 working days, but cannot be refunded. Take note, listed
products in our website from different merchants. If you ordered
different merchants items, delivery maybe in different time but within
your specified date. But in some cases we can deliver all together
even you choose different merchant products, please send us request
We accept all major credit cards like Visa, MasterCard, American
Express, Discover Novus, Diners Club and JCB derivative of these brands.
For credit cards verification we need name as it appears on credit
card and the address where credit cards are sent.
satisfaction is guaranteed here. The utmost care and attention is
given to your order to ensure your delivery perfectly.
In dealing with highly
perishable products, if in case anything go wrong, you bring up a
concern or complaint, we will always listen and resolve the issue as
quick as possible. Our customer service staff are trained to respond
to concerns and can decide on an appropriate course of action for you
on the spot.
Return & Replace:
If customer not satisfied with item for
a valid reason, item may be replaced if recipient can send back the
item as delivered within 3 working days, but cannot be refunded.
Items cannot be exchanged with any other